Webb8 Best Practices for Designing a Helpful Contact Page. 2. Empower your employees. Your online customer service team consists of the people in your company who know the most about your customers. While their primary job is answering inquiries and ensuring that people get help quickly, they do so much more than that. Webb14 juli 2024 · 4. Respond as quickly as possible. One of the advantages of online customer support is that a customer can expect faster, in-the-moment assistance. For example, if a customer has a quick question about sizing, they can ping you via chat to confirm before they submit their order.
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What is online customer service + 8 ways to improve it - Zendesk
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